Refund policy

We prioritize your satisfaction with your online purchase. While we do not offer refunds or returns, we're committed to promptly addressing any issues you may encounter.

If you receive a defective product, the wrong item, or if your order is damaged during shipping, we will gladly replace it for you. Please ensure to return the item in its original packaging and contact us immediately to rectify the situation.

You have 3 days from the receipt of your item to request an exchange. To be eligible for an exchange, the item must be in the same condition as you received it—unused and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase.

To initiate an exchange, please contact us at aquasteel.lb@gmail.com.